Shipping & Returns
We offer free ground shipping [within the US] on all purchases over $50.
For shipping outside of the US, please email us at firstname.lastname@example.org to arrange.
Please email us at email@example.com, call us at 415-252-7719, or come visit us at 350 Hayes Street (between Gough and Franklin) in San Francisco.
Online Return Policy:
Online items may be returned for refund or store credit within 10 days of purchase and the items must be as new with tags still attached.
Promotions, clearances, or sales may have modified terms and conditions. All merchandise on sale is final sale.
If you were shipped incorrect merchandise (style, color, size, etc.) please notify us within 2 days of receiving the product to be eligible for a refund. We will pay for the return shipping for incorrectly filled orders.
UKO is not responsible for lost or stolen items. We are not responsible for damages caused by accidents or misuse.
We want you to be fully satisfied with every item you purchase from UKO. Because we are such a small boutique, in the case of a return we appreciate if you can send it back as soon as you can! You are also welcome to drop off your return during our regular business hours.
Return or exchange instructions:
- Contact us at firstname.lastname@example.org and request a return authorization via email.
- Send items back to:
350 Hayes St.
San Francisco, CA, 94102.
- Include your name and the order number inside the package.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it takes for your exchanged product to reach you will vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
UKO isn't responsible for merchandise that's not received or not returned in accordance with these terms.
In-store Exchanges for Online Purchases:
For exchanges, a valid proof of purchase must be presented within 30 days of purchase and the items must be unworn, as new. Gift Cards are non-returnable. Promotions, clearances, or sales may have modified terms and conditions. You must have a receipt for any exchange. Items that are returned outside of the UKO return policy will be disregarded and no exchange will be issued.